About Town Gate Practice

Your Rights to Information

The Freedom of Information Act (FOI) 2000 provides members of the public with the right access information held by public authorities.

Public authorities are required to routinely publish certain information to the public as part of its normal business activities. This is known as a publication scheme.

The Town Gate Practice Publication Scheme is designed to signpost individuals to information we proactively release as and when it becomes available. The aim of this is to explain what information the practice makes available to the public and where possible to provide an easy method of accessing it.

The Publication Scheme contains seven classes of information, as follows, and information falling into each of these classes is published on our practice website:

• Who we are and what we do
• What we send and how we spend it
• What are our priorities and how we are doing
• How we make decisions
• Our policies and procedures
• Register of members’ interests
• Services we offer

All the information we proactively release is available free of charge on our website. Our publication scheme is a useful place to start if you’re looking for information about Town Gate Practice before making a Freedom of Information request.

Information that is not published under the FOI Publication Scheme can be requested in writing and the release of such information will be considered in accordance with the provisions of the FOI Act 2000.

To make a Freedom of Information request, please email contact the practice admin.tg@wales.nhs.uk or write to:

Town Gate Practice

Chepstow Community Hospital

Tempest way

Chepstow

NP16 5XP

About the Practice

• Town Gate Practice has 9,100 patients in the Monmouthshire Area.
• Practice details and our opening times are published on our website, this information be accessed via the https://www.towngatepractice.net/ page.
• The following people work in the Practice ( follow the following link for up to date information): https://www.towngatepractice.net/team/
• Other information is available on the practice notice boards and display tables in the waiting areas.

What we spend and how we spend it

• We do not wish to publish our annual salaries, but they are available on request.

What our priorities are and how we are doing

• Our priority as a practice is the welfare of our patients and staff. As a practice we run daily emergency clinics morning and afternoon, to accommodate the acutely unwell patients. 
• Currently we are prioritising clinics for shingles vaccinations to protect our clinically vulnerable and elderly patients. 

How we make decisions

• Town Gate Practice has a committee that is made up of the senior partners and management that meet up once a month to make decisions regarding the practice. 

Our Policies and procedures

• General policies and procedures in use within the practice include, but are not limited to:
  • Data Protection
  • Prescribing
  • Zero Tolerance
•  All policies and procedures are available for viewing, upon request in writing, please contact the Practice Manager through admin.tg@wales.nhs.uk
• If you have a complaint or concerns about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a complaints procedure as part of the NHS system. Our complaints system meets national criteria.

Lists and registers

• We hold a Subject access request register for requests’ received by the practice.

The service we offer

• In addition to routine and emergency services, we offer the following range of services under contract to the NHS:
  • Maternity Medical Services
  • Contraceptive Services
  • Minor Surgery

• Charges for our private services (including medical reports) are published on our website, this information be accessed via the Non- NHS work page.