Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access Standards to your G.P

The standards are: People receive a prompt response to their contact with a GP practice via telephone. Practices have the appropriate telephony systems in place to support the needs of ... [continue] Access Standards to your G.P

Access to medical records

Access Rights Request If you wish to access your medical record please fill in the attached form and return to the surgery. Access Your Medical Records Form Confidentiality Patient ... [continue] Access to medical records

Appointment and Practice Activity Data

We will now be publishing our appointment and activity data monthly online. This is an illustration of the different methods of contact and tasks that our clinical and administrative staff ... [continue] Appointment and Practice Activity Data

Communication consent form

Please complete the consent form below to receive text messages and/or emails from the practice.

Complaints and compliments

If you have any queries, comments or complaints that you do not wish to address through reception, then you can contact the Practice Manager Mrs Carol Evans, either by telephone ... [continue] Complaints and compliments

Covid-19 Vaccine

Please refrain from caling the surgery regarding the 4th Booster vaccine, if you’re eligible you will be contacted directly through Aneurin Bevan Health Board via a letter. The surgery will ... [continue] Covid-19 Vaccine

GDPR – What are your rights?

The General Data Protection Regulation (GDPR) 2016 determines how your personal data is processed and advises on how to keep this data safe. It also stipulates your rights when it ... [continue] GDPR – What are your rights?

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by completing TWO forms available from reception ... [continue] How to register

Medication queries

These are best dealt with in the first instance by your pharmacist. Your pharmacist will also give you advice on medication for common ailments. If you receive regular medication, then ... [continue] Medication queries

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient feedback

The experience that you received when dealing with Town Gate Practice is important to us. This might be a face to face appointment with your doctor or another health care ... [continue] Patient feedback

Patient rights and responsibilities

When you register with the practice you are entering into a contract with us. Practice Values 1. The practice will manage medical conditions according to the highest standards as defined ... [continue] Patient rights and responsibilities

Practice area

The Practice area is marked on the map below by a thick black line. The Practice area broadly covers the NP16 postcode area and the southern end of GL15. If ... [continue] Practice area

Privacy policy

Please click the link below to read our full Privacy Notice: Download the Town Gate Practice Privacy Notice here This Privacy Notice will explain how the Town Gate Practice uses ... [continue] Privacy policy

Protected: Test contact updates

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Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 2nd June, 2023