Dispensary: 01291 621507 (2pm – 6pm)
Patient Information
Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access Standards to your G.P
The standards are: People receive a prompt response to their contact with a GP practice via telephone. Practices have the appropriate telephony systems in place to support the needs of ... [continue] Access Standards to your G.P
Access to medical records
Access Rights Request If you wish to access your medical record please fill in the attached form and return to the surgery. Access Your Medical Records Form Confidentiality Patient ... [continue] Access to medical records
Appointment and Practice Activity Data
We will now be publishing our appointment and activity data monthly online. This is an illustration of the different methods of contact and tasks that our clinical and administrative staff ... [continue] Appointment and Practice Activity Data
Communication consent form
Please complete the consent form below to receive text messages and/or emails from the practice.
Complaints and compliments
If you have any queries, comments or complaints that you do not wish to address through reception, then you can contact the Practice Manager Mrs Carol Evans, either by telephone ... [continue] Complaints and compliments
Covid-19 Vaccine
Please refrain from calling the surgery regarding the Booster vaccine, if you’re eligible you will be contacted directly through Aneurin Bevan Health Board via a letter. The surgery will not ... [continue] Covid-19 Vaccine
GDPR – What are your rights?
The General Data Protection Regulation (GDPR) 2016 determines how your personal data is processed and advises on how to keep this data safe. It also stipulates your rights when it ... [continue] GDPR – What are your rights?
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by completing TWO forms available from reception ... [continue] How to register
Medication queries
These are best dealt with in the first instance by your pharmacist. Your pharmacist will also give you advice on medication for common ailments. If you receive regular medication, then ... [continue] Medication queries
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Patient feedback
The experience that you received when dealing with Town Gate Practice is important to us. This might be a face to face appointment with your doctor or another health care ... [continue] Patient feedback
Patient rights and responsibilities
When you register with the practice you are entering into a contract with us. Practice Values 1. The practice will manage medical conditions according to the highest standards as defined ... [continue] Patient rights and responsibilities
Practice area
The Practice area is marked on the map below by a thick black line. The Practice area broadly covers the NP16 postcode area and the southern end of GL15. If ... [continue] Practice area
Privacy policy
Please click the link below to read our full Privacy Notice: Download the Town Gate Practice Privacy Notice here Privacy Information – Children and Young People Your Privacy Your Rights-English-Leaflet-for ... [continue] Privacy policy
Protected: Test contact updates
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Updating your details
If you change name or address please let our receptionists know by attending the practice with proof of your new name/address. If you move out of our practice boundary you ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 2nd June, 2023