Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access Standards to your G.P
Access Standards
Access to medical records
Access Rights Request If you wish to access your medical record please fill in the attached form and return to the surgery. Access Your Medical Records Form Confidentiality Patient ... [continue] Access to medical records
Carers
Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers
Complaints and compliments
If you have any queries, comments or complaints that you do not wish to address through reception, then you can contact the Practice Manager Mrs Carol Evans, either by telephone ... [continue] Complaints and compliments
Covid-19 Vaccine
Please refrain from caling the surgery regarding the 4th Booster vaccine, if you’re eligible you will be contacted directly through Aneurin Bevan Health Board via a letter. The surgery will ... [continue] Covid-19 Vaccine
GDPR – What are your rights?
The General Data Protection Regulation (GDPR) 2016 determines how your personal data is processed and advises on how to keep this data safe. It also stipulates your rights when it ... [continue] GDPR – What are your rights?
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by completing TWO forms available from reception ... [continue] How to register
Medication queries
These are best dealt with in the first instance by your pharmacist. Your pharmacist will also give you advice on medication for common ailments. If you receive regular medication, then ... [continue] Medication queries
Mental health
We have compiled a collection of helpful resources to help support those with mental health problems, please see the pages below. *please note that not all of these will be ... [continue] Mental health
Minor injuries
There is no longer a minor injury department at Chepstow Hospital. If you sustain an injury you should attend the nearest A & E department. If you are immobilised by ... [continue] Minor injuries
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Patient rights and responsibilities
When you register with the practice you are entering into a contract with us. Practice Values 1. The practice will manage medical conditions according to the highest standards as defined ... [continue] Patient rights and responsibilities
Practice area
The Practice area is marked on the map below by a thick black line. The Practice area broadly covers the NP16 postcode area and the southern end of GL15. If ... [continue] Practice area
Privacy policy
Please click the link below to read our full Privacy Notice: Download the Town Gate Practice Privacy Notice here This website uses cookies A cookie is a small file, typically ... [continue] Privacy policy
Telephone access to the medical team
If you need to speak on the telephone to a member of the medical team, you may leave your contact number, times of availability, and some details with the receptionist ... [continue] Telephone access to the medical team
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Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour
