We would encourage you to use the eConsult system on the website for routine appointment requests. A clinician will aim to reply within two working days.
Access to all surgeries is by appointment only. You can choose to be seen at either the Chepstow or Sedbury surgery.
The Practice aims to provide a personalised medical service. We encourage patients to see the professional of their choice for routine problems, and endeavour to provide a prompt service for more pressing problems by providing acute appointments that are available within 24 hours.
In order for the appointment system to provide the best service we rely on you as a patient to keep or cancel any appointments that you make, and to co-operate with the reception staff in their efforts to obtain the most appropriate appointment to fit your needs.
These are with the Doctor of choice, at a time of your choosing within the normal surgery hours and are for all non acute presentations. There are times that are busier than others however and this may mean a slightly longer waiting time for early morning, and late evening appointments especially. Routine appointments are of 12 minutes duration and offer continuity and choice when dealing with episodes of illness.
There are some problems which need to be dealt with more quickly that others i.e. infections or acutely painful conditions.
The practice offers acute appointments for these conditions and in most circumstances will provide an appointment within one working day.
These appointments are;
- Are dealt with by the duty Doctor
- Only deal with the acute problem
Late evening surgeries
PLEASE NOTE that appointments at the late evening surgeries between 6:30pm and 7:30pm are pre-bookable only, and intended for those of our patients who find accessing appointments difficult as they commute some distance to and from work, or for dependants & carers who cannot attend until they have further support available.